Festool Service All-Inclusive Improves Customer Service Focus for Tool Repairs and Service
Festool has long been known as producing some of the highest quality power tools in the world. They’re backing that up even more with the more comprehensive Festool Service All-Inclusive warranty and service agreement. Registering your new Festool power tool online is all that it takes to be enrolled in the program.
It is important to note that the Festool Service All-Inclusive is available only for power tools purchased from an authorized dealer in the USA and Canada. Here’s an outline of what is now included:
36 Month Comprehensive Warranty
This is the standard warranty against defects in workmanship or materials. As most warranties state, there are a variety of things that are not covered such as abuse and repair by a non-authorized shop.
3 Year (36 Month) Free Shipping
Using the Festool Service All-Inclusive Online Repair Form, users will pay no shipping to get their power tool to an authorized Festool Service Center.
30 Day Money Back Guarantee
If for any reason you are not completely satisfied with your purchase from Festool, you can get a refund within 30 days of purchase.
10 Year Parts Availability
This is a big deal in my eyes. Under the Festool Service All-Inclusive plan, parts are guaranteed to be available to repair your power tool for at least ten years from the date of purchase.
Dedicated Service Hotline
I actually called the number to see exactly what “Dedicated Service Hotline” entails. You’ll have options to dial the direct extension of a line you know, speak to someone about parts and service, ask questions about how to use a product, find a retailer, or to get the mailing address. Those options are all on the main menu, so you should be able to get the person on the line that you need to talk to more quickly.
Instructional Videos
Festool is also creating a series of how-to videos to best use their products. Also included in their video library are troubleshooting tips. One of the things I love about the troubleshooting videos is that it is incredibly helpful to actually see someone doing the actions described in the troubleshooting section of the manual. This way you know exactly where to look and what to do. The how-to videos are sure to unearth some gems of applications and techniques that add even more value to your Festool purchase.
You can check out that video library by clicking here.
